Thank you for supporting The Henry Ford. Your purchase directly benefits the organization’s educational programs, exhibitions and ongoing conservations efforts.
For information or to contact customer services for your specific purchase(s), please choose one of the following:
Event Network or EN is an international company that specializes in outsourced retail management. You will notice that your credit card statement will list "EN ONLINE GIFT SHOP” as the vendor for your transaction.
You may contact us at:
The Henry Ford Retail Stores
20900 Oakwood Blvd
Dearborn, MI 48124
All inquiries are handled M-F, 7:30am – 5pm EST
Additional Information is available at
All online ticket purchases are non-refundable, non-exchangeable. Events at The Henry Ford are held rain or shine, even outdoor events.
Children 4 and under are free to the Museum and Village. Children age 2 and under that do not require their own seat are free to the Ford Rouge Factory Tour and the IMAX Theatre. Please inform a cashier or ticket attendant upon arrival if there are children under 4 (or under 2 for IMAX and Ford Rouge) in your party.
A $2.50 service fee for orders through the Call Center and a $6.00 parking and road maintenance fee will be charged for all orders. Members and IMAX-only patrons will not be charged for parking.
If you have any questions about your online ticket purchase, please call our Call Center at 313-982-6001. Our Call Center is ready to take your call 7 days a week from 9:00 AM to 5:00 PM.
Groups of 15 or more are eligible for discounted group admission prices. Group reservations must be made at least 24 hours in advance in order for group discount pricing to apply. Group reservations cannot be made online at this time. Please contact our Call Center at 313-982-6001 Monday-Sunday, 9:00am-5:00pm
A $6.00 parking and road maintenance fee will be charged for all orders. Members and IMAX-only patrons will not be charged for parking. Spaces are available for buses and RVs. We do not have parking gates or booths. All fees are collected at the point of ticket purchase either on site, through the Call Center or the web site. If you are purchasing in advance over the phone or on our web site, you will be assessed this fee at the time of purchase, not upon arrival.
All online membership purchases are non-refundable, non-exchangeable.
All membership cards will be mailed to you directly with one exception: If you have purchased your membership in combination with an event ticket and it is less than 2 weeks prior to this event, your membership will be held at event will call with your tickets. If you wish to pick up your membership cards at an earlier date, please contact our membership hotline: 313.982.6001, press 2.
When visiting with your membership, please remember to bring your photo ID. You will be asked to show your valid card and ID at the venue gates.
For more information on membership and its benefits, please click here.
For questions about membership, please call our membership hotline in the Call Center; 313.982.6001, press 2. Our Call Center is open 7 days a week from 9:00 AM to 5:00 PM.